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FAQs |
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How
can I contact your company? [Top]
You can contact us at the following address:
Imperial crafts
Suite 2154, Street 34
I-10 / 2
Islamabad Pakistan
Phone: 092-51-4437831.
Fax: 092-51-4437831.
Cell: 092-300-526-95-77.
For general questions you can write us email at info@imperialcafts.com
or see our Contact Us page for additional contact information.
Does
Imperial Crafts has an Online Shopping Solution for online
customers? [Top]
Our website www.imperialcrafts.com has full support for
online customer by using any major credit or debit card
including Visa, MasterCard, American Express, Discover/Novus,
Diners Club, JCB credit cards.
What
are the payment methods? [Top]
We offer two safe & secure payment methods.
1- Safe & Secure Online Payment option:
The standard payment option is an online credit card purchase
through www.2CheckOut.com.
2- Bank Transfer:
Customers may pay for our product through a direct bank
transfer of funds. For information on how to pay through
bank transfer, please contact sales@imperialcrafts.com
for bank details in that case.
How
can I use my credit card for buying online? [Top]
Customer can use all major credit or debit card including
Visa, MasterCard, American Express, Discover/Novus, Diners
Club, JCB credit cards while purchasing on www.Imperialcrafts.com.
Simply add items to your shopping cart and click on the
“Check Out” button until you are on the Review
order page. On the Review Order Page, please review your
order and then click on 2checkout icon/button. Once you
are on the 2checkout page, please fill the form and submit
payment for your order.
Secure server software in 2Checkout is among the best
available today for secure commerce transactions. All
information transmitted is first encrypted using a 128-bit
SSL (Secure Socket Layer). This is industry standard and
offers the highest level of encryption possible, which
means you can breathe easy - all communications between
your web browser and our site’s servers are always
private and secure.
How
can I tell if it’s in Secure Mode? [Top]
Standard, unsecured URL address begins "http://".
When you enter secure mode, the beginning of the URL address
will change to "https://"; the "s"
stands for secure. Most browsers in secure mode also display
a blue line along the top of the browser window. Netscape
Navigator (versions 3.0 and earlier) displays a broken
key symbol in the lower left corner of your browser window
when you are not viewing a secure page of a site. This
key will become solid when you enter secure mode. Netscape
Communicator 4.0 uses a padlock, in the same location
as the key, to indicate if you are in standard or secure
mode. The padlock is open in standard mode and closed
in secure mode. In Microsoft's Internet Explorer, you'll
see a padlock symbol at the bottom of your browser window
when the browser is in secure mode.
Can
I pay other than 2checkout.com like wire transfer? [Top]
Yes, you can pay via wire transfer/Bank transfer, please
contact sales@imperialcrafts.com
in that case
Can
you identify the item location? [Top]
We Imperial crafts are dealing in many types of crafts
from different region of Subcontinent. When you buy any
of our product/products online, product/products are shipped
directly from source to your doorstep through DHL, but
most of our product located in Pakistan, Afghanistan and
Iran.
Can
Imperial Crafts ship worldwide? [Top]
Yes, we can deliver our products worldwide through DHL
international at your door-step. To learn more about DHL’s
worldwide courier service, go to www.dhl.com.
How
long does it take for delivery? [Top]
Our product usually ship in 48 hours after payment. This
time is necessary for 2CheckOut company in order to verify
your order and for us to make an export certificate on
a product/products you choose. International delivery
usually takes between 3 to 6 days.
At Imperial crafts you should allow us a total of 10 days
after placing your order to reach you. For urgent orders,
please email at customerservice@imperialcrafts.com
and our Customer Service team will try to make arrangement
for rapid delivery.
Can
I track my shipment online? [Top]
Once products are shipped, we will provide you the tracking
number, you can use this tracking number to track the
delivery on www.dhl.com until it reaches your doorstep.
Who
will clear the product from customs? [Top]
When customer purchase online from our site www.imperialcrafts.com,
customer don’t take pain for customs. DHL Courier
Company takes the responsibility to clear the packages
through customs on behalf of www.imperialcrafts.com.
By shopping at www.imperialcrafts.com, customer will enjoy
the true benefits of international door step delivery
without having any hassles of customs clearance.
Who
will pay the customs duties & local taxes, if applied
on package? [Top]
Customs duties & local taxes are depends on the customs
policy of the state. Customs staff applies duties, while
one shipment may be charged customs, another shipment
may not be charged at all. Customs duties remain the liability
of the customer.
Are your rugs made with the use
of child labor? [Top]
ABSOLUTELY NOT - We use only highly skilled adult weavers
and artisans who work for a fair wage in their respective
area.
Will
the customer be charged any sales tax? [Top]
There is no sales tax charged on any online purchase from
www.imperialcrafts.com.
What
is your return policy? [Top]
Imperial crafts working for the artisan’s community
and for child labor global causes. We operate on very
low margin and hence do not encourage customers to adopt
a "buy to try" approach. In case of return,
we should bear heavy international shipping cost. To safe
side the buyer and seller we provide the inquiry form
with all products. We provides you complete assistance
like answer your question, additional photos etc, to help
you determine which product is most suitable for your
needs.
Will
the product I see displayed on the web site be the particular
product that is shipped to me? [Top]
You will receive exactly the same product that you ordered.
How
accurate are the images? [Top]
www.imperialcrafts.com
makes every possible effort to capture exact and genuine
images of our product. To ensure the accuracy, we compared
the resulting images with the products. But some how there
may be a little bit difference in some cases of color
because all monitor display colors differently
How
can I request additional photos of a product, I want to
buy? [Top]
In case of additional information or additional photos
for specific item, you can click on “Inquiry Form”
0r “Additional photos”. In case any inquiry
is generated by a customer, we will response within 24
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